Zero Tolerance
My LocalLink (Pty) Ltd has a strict zero-tolerance policy for any content, conduct or account involving:
- Child Sexual Abuse Material (CSAM)
- Child Sexual Abuse and Exploitation (CSAE)
- Grooming or predatory contact with minors
- Human trafficking involving minors
Violations result in immediate and permanent account termination and referral to law enforcement.
Prohibited Content & Conduct
My LocalLink strictly prohibits and does not tolerate:
- Child Sexual Abuse Material (CSAM)
- Child Sexual Abuse and Exploitation (CSAE)
- Grooming, solicitation, or predatory contact with minors
- Child trafficking or facilitation thereof
- Sexual exploitation of minors in any form
- Sexualised depictions, illustrations, or descriptions of minors
- Any content involving minors that violates South African or international law
Accounts involved in any of the above may be suspended immediately pending investigation and are subject to permanent removal.
Reporting Child Safety Concerns
Every user can report content or behaviour they believe endangers a child. In-app reporting is available on:
- Businesses and business listings
- Community posts and comments
- Direct and business messages
- Events and event pages
- Competitions and entries
- Emergency service reports
- Service requests and responses
- Specials and advertisements
- User profiles
- Any future content surfaces added to the platform
Reports tagged as Child Safety are treated as CRITICAL priority and routed to administrators for immediate review.
Moderation & Enforcement
My LocalLink combines automated and human moderation to protect minors:
- AI-assisted moderation of user-generated content
- Automatic keyword and pattern detection
- Image moderation on uploaded media
- Community reporting available on every content surface
- Human administrator review of flagged material
- Temporary suspensions during investigation
- Permanent bans for confirmed violations
- Escalation procedures for high-severity reports
Reporting to Authorities
Where legally required or reasonably necessary, My LocalLink may report suspected illegal child exploitation content and the accounts responsible to:
- The South African Police Service (SAPS)
- Film and Publication Board (FPB) of South Africa
- International law enforcement and safety agencies where applicable
- Recognised child protection organisations
My LocalLink preserves relevant account and content records where required by law to support investigations.
User Responsibilities
By using My LocalLink, users agree to:
- Never upload, share, or link to illegal content involving minors
- Act to protect children who use or appear on the platform
- Report suspicious behaviour or content immediately
- Follow My LocalLink's Community Guidelines and Terms of Use
- Comply with all applicable South African and local laws
Child Safety Contact
To report a child safety concern outside the app, contact our child safety team at support@mylocallink.co.za. Please include as much detail as possible so we can act quickly.
Last Updated: July 28, 2026